Shipping
Our preferred carrier for shipments within the United States is UPS, and USPS for all international shipments. If you would prefer us to use another carrier, please let us know and provide your shipping number.
Be advised that we cannot be held responsible for shipments once they leave our facility. We will provide you with a tracking number upon shipment of the order.
Color Matching
If you require exact color matching, a pre-production panel must be purchased prior to production of your order.
Production Time
Normal production time is approximately six weeks. This time is from receipt of all the following:
- Payment in full
- Signed production proof
- Full order details, including all quantities and sizes
- Approved fabric panel for color matching (if applicable)
Cancellation policy
All custom garments may not be returned or exchanged. Please ensure that your order is correct before placement. Custom orders cannot be canceled or modified for any reason. Rest assured, if we make a mistake, we will always make it right.
Also, please note that once an order is in production, we cannot modify it in any way. Additions will be handled and priced as a separate order, with normal production time and process to follow.
Product guarantee
We guarantee top quality fabric and construction from our in-house design, production, and cut and sew teams. Claims of shortages or damage must be made within 72 hours of receipt. We reserve the right to replace or repair at our discretion.
